❓ Frequently Asked Questions
Answers to all your questions about fb7 are right here
From opening an account and depositing via bKash to claiming bonuses and cricket betting — you will find detailed answers to the most common fb7 questions on this page.
fb7 is a trusted online casino and betting platform in Bangladesh. We know that both new and experienced players have many questions — about account registration, payment methods, bonus conditions, or security. On this page we have provided honest and detailed answers to all of those questions. If you cannot find an answer, contact our 24/7 live chat support — you will get help in Bengali instantly.
Account and Registration
Account-related questions
To open an account at fb7, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and a preferred password in the registration form. Please note that fb7 is for people aged 21 and above only. If the details are correct, the whole process takes just a few minutes.
No, each person is allowed only one account at fb7. Creating multiple accounts is a direct violation of our terms and conditions and may result in all accounts being permanently closed. If you are having trouble accessing your existing account, please contact support via live chat.
Go to the fb7 Login page and click the "Forgot Password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process usually takes 2-3 minutes. If you have any trouble, get help via live chat right away.
First make sure your email and password are correct and that Caps Lock is off. Clear your browser's cache and cookies and try again. If the problem persists, reset your password. If that still doesn't work, email [email protected] or get immediate help via live chat from the fb7 Login page.
Yes, after logging in to your account you can update your email, mobile number, and some personal details from the profile settings. However, changing your name or date of birth may require assistance from our support team. A security check is carried out for any changes to your information.
Deposit and Withdrawal
Payment-related questions
Depositing money to fb7 via bKash is usually instant — in most cases the balance is added to your account within a few seconds of the transaction completing. If bank servers are busy, it may take up to a few minutes. The minimum deposit amount is ৳300.
Yes, at fb7 all three mobile banking methods — bKash, Nagad, and Rocket — are fully supported for both deposits and withdrawals. The minimum deposit across all methods is ৳300 and the minimum withdrawal is ৳500. The payment process is fast and secure.
Withdrawals from fb7 are usually processed within 5-30 minutes. Our system verifies the request at the time it is made and sends the funds to your mobile banking account. In rare cases during busy periods it may take a little longer — if it has been more than 30 minutes, please let us know via live chat.
fb7 does not charge any additional fees of its own for deposits or withdrawals. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own service charges, which are entirely dependent on those providers' policies. There are no hidden charges from our platform.
The minimum deposit amount at fb7 is ৳300 (across all payment methods). The minimum withdrawal amount is ৳500. These limits are kept low so that players of all budget levels can play with ease.
If a withdrawal request is still being processed, it may be possible to cancel it in some cases provided it has not yet been finalised. Contact us via live chat immediately for this. Once the funds have been sent to mobile banking, the transaction can no longer be cancelled.
Games and How to Play
Game-related questions
Go to the cricket section of fb7 and select any live or upcoming BPL match. You can place bets on various markets including match winner, toss, and top run scorer. Enter your amount in your chosen market and press "Place Bet" to confirm the order. If your balance is sufficient, the bet is accepted instantly.
Absolutely. fb7 is fully mobile-friendly. Open fb7.cam directly from the browser on any Android or iOS smartphone — you get access to all games, betting, and payment features without downloading a separate app. The site is fully optimised for mobile screens.
RTP (Return to Player) is the theoretical long-term return percentage of a game. For example, a 96% RTP means that over a long period, an average of ৳96 may come back for every ৳100 wagered — however this is a statistical average and the result of every spin is completely random. All slot games at fb7 are operated to ensure fair play.
In fb7's live casino section you can play with real dealers via video streaming. World-class providers such as Evolution Gaming and Ezugi run the live experience from their studios. Roulette, baccarat, blackjack, and many other games are available. With a good internet connection the experience is very smooth.
Yes, Spribe's Aviator is available at fb7. In this game a plane flies and the multiplier keeps increasing. You need to press the "Cash Out" button before the plane crashes to secure your winnings. Both strategy and timing are important in this game. The game runs on a fully fair random algorithm.
Teen Patti is a popular card game from the Indian subcontinent. Each player receives three cards and the goal is to make the highest combination. Hand values are ranked in this order: Trail (three cards of the same rank), Pure Sequence, Sequence, Colour, Pair, and High Card. Various variants and betting limits are available at fb7.
Bonuses and Promotions
Bonus-related questions
fb7 offers a 200% first deposit bonus for new members, up to a maximum of ৳15,000. For example, if you deposit ৳5,000 for the first time, you will receive an additional ৳10,000 as a bonus. The bonus is added automatically when you open a new account and make your first deposit.
fb7's welcome bonus wagering requirement is 15x. This means you must place bets equal to 15 times the bonus amount before you can withdraw. For example, if you receive a ৳2,000 bonus, you must complete a total of ৳30,000 in bets. You can find full details of the terms in the Terms & Conditions.
The fb7 VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is up to 0.2% at the Bronze tier, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum. The more you play and stay active, the faster you reach higher tiers. VIP members enjoy exclusive offers and priority support.
No, the bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirement (15x). Once all conditions are fulfilled, winnings earned from the bonus are converted to your real balance and can then be withdrawn. Please see the Terms & Conditions for full details.
Cashback under the VIP program is paid on a weekly basis. Cashback is calculated based on activity during each week and credited to your account at the start of the following week. The higher your VIP tier, the higher your cashback rate — from 0.2% at Bronze up to 0.8% at Platinum.
Security & Responsible Gaming
Security Questions
Yes, fb7 uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are handled through fully encrypted channels. We do not sell or share your information with any third party. Read our Privacy Policy for more details.
No, fb7 is strictly for users aged 21 and above. Age is verified during registration, and accounts for underage individuals are not approved. Keeping children and teenagers away from online gambling is our ethical responsibility.
fb7 takes responsible gaming very seriously. For self-exclusion or a temporary break, please inform our support team via live chat or email us at [email protected]. Our team will process your request promptly. You can find a more detailed guide on the Responsible Gaming page.
fb7 believes that entertainment should stay within healthy limits. We provide deposit limits, playing time limits, and self-exclusion options. If someone shows signs of addiction, our support team can refer them to professional organisations. Play responsibly and enjoy entertainment in a healthy way.
The fb7 support team is active seven days a week, 24 hours a day. You can speak directly in Bengali via live chat from any page on the site — this is the fastest method. If you would like to get in touch by email, write to [email protected]. Our team generally responds quickly.
Yes, all games at fb7 are operated by world-class software providers (Pragmatic Play, Spribe, JILI, PG Soft, and others) who use RNG (Random Number Generator) technology. This means the outcome of every game is completely random and unbiased. fb7 is committed to fair play.
Still have questions?
Contact support
Our 24/7 Bangla support team is always here for you. Chat with us now on live chat or send us an email — and get a quick resolution.
Contact Us
Live Chat
Log in to the site and talk to us directly in Bangla via live chat at any time. Active 24/7.
Email Support
For detailed issues, write to us at:
[email protected]
We reply promptly.
Safe & Secure
With SSL encryption and fair play guaranteed, fb7 keeps your information and money secure.